| General Information |
| There is a programme in place to ensure all staff receive training in the diversity of communication needs and access requirements. |
| Staff members are trained and/or qualified to provide communication services such as sign language. |
| There is a procedure for arranging British Sign Language interpreters. |
| There is a procedure for arranging deaf blind interpreters and communicator guides. |
| There is a procedure for arranging lip speakers. |
| There is a procedure for arranging speech-to-text reporters. |
| Staff members can speak alternative languages other than English. |
| The audible alarm system is supplemented by a visual system. |
| There are vibrating pagers available. |
| There are vibrating mattress pads or pillows in the bedrooms. |
| Staff are familiar with the arrangements for emergency evacuation. |