William Harvey Hospital 

Location Details

Address

Kennington Road
Willesborough
Ashford
Kent
TN24 0LZ

Access in Detail


Central Reception Lobby.
Click on the image above to view a 180 degree image
  • Central Reception Lobby.
  • Main Reception.
  • Low counter.
  • Friends Volunteer Helpdesk.
  • Caffe Ritazza.
  • Service Counter.
  • Clear areas.
  • Table.
  • Seating.
  • Circulation.
  • Lighting.
  • League of Friends Shop.
  • Service Counter.
  • Cash Machine.
  • Vending Machines.
  • Signage.
  • Seating.
  • Circulation.
  • Lighting.
  • Surfaces.

Main Reception

The route to the reception desk is accessible and free from obstructions
There is clear signage highlighting the location of reception.
The reception desk is free from unnecessary clutter and signage.
There is a lowered counter section provided.
The lowered counter section is at a maximum height of 760mm.
The height of the counter is 738mm.
The counter does not have a knee recess.
There is sufficient space in front of the counter for wheelchair users.
There is no induction loop available at the reception desk
Portable induction loops are available within the hospital. Visitors should consult with staff if one is required.
Literature is not available in large print.
There is no literature available in Braille.
Literature is not available in an audio format.
A sign language interpreter cannot be provided.
Literature is not available in alternative languages.
There is sufficient space to write or sign documents on the counter.

Friends Volunteer Helpdesk

There is not a lowered counter section provided.
Some visitors may find the desk too high. The height of the desk at its lowest point is 811mm. Staff will offer assistance if required.
The counter does not have a knee recess.
There is sufficient space in front of the counter for wheelchair users.
There is sufficient space to write or sign documents on the counter.
There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.
There are no induction loops available.
Portable induction loops are available within the hospital. Visitors should consult with staff if one is required.

Caffe Ritazza

What type of restaurant is this: Coffee and Snack Bar
The restaurant has a counter service.
The self service counter is accessible.
Braille menus are not available.
Large print menus are not available.
Menus with pictorial representation are not available.
Staff will offer to read the menu if required.
Highchairs are not available.
Booster seats are not available.
There is enough space for a wheelchair user to pass freely between tables.
A wheelchair user can sit at the table without having to transfer to a chair.
There is sufficient clearance under the table for a wheelchair user to sit comfortably.

Seating

The seats that are provided are stable.
The seating has armrests.
Seating is provided in a range of heights.
There is space for a wheelchair user to pull up alongside a seated companion.
There is space for an assistance dog to rest.

General Area

The clear widths are adequate.
There is a sufficient turning circle at either end of the corridor.

Lighting

The level of lighting is sufficient for the intended use.

Acoustics

The background noise is kept to a minimum level.

Surfaces

The floor surface is suitable for the passage of wheelchair users.
The junctions between floor surfaces are correctly detailed and free from height variation.
The floor surfaces are slip resistant.

League of Friends Shop

Service Counter

There is not a lowered counter section provided.
Some visitors may find the desk too high. The height of the desk at its lowest point is 1150mm. Staff will offer assistance if required.
The counter does not have a knee recess.
Please be aware there is insufficient room in front of the counter for wheelchair users.
There is adequate lighting to both sides of the counter and the lighting avoids silhouetting.
There are no induction loops available.

General Area

The minimum clear width is 750mm.
Please be aware there is insufficient space at the end of the corridor for wheelchair users to turn around.

Surfaces

The floor surface is suitable for the passage of wheelchair users.
The junctions between floor surfaces are correctly detailed and free from height variation.
The floor surfaces are slip resistant.

Cash Machine

Wheelchair users can access and turn round in front of the cash machine.
The controls are within the recommended height specification.
The control buttons are easy to operate.
The instructions are clear and readable.

Vending Machines

Wheelchair users can access and turn around in front of the vending machine.
The controls are within the recommended height specification.
The control buttons are easy to operate.

Signage

The signs are in a logical position.

Seating

The seats that are provided are stable.
The seating has armrests.
Seating is provided in a range of heights.
There is space for a wheelchair user to pull up alongside a seated companion.
There is space for an assistance dog to rest.

General Area

The clear widths are adequate.

Lighting

The level of lighting is sufficient for the intended use.

Surfaces

The floor surface is suitable for the passage of wheelchair users.
The junctions between floor surfaces are correctly detailed and free from height variation.
The floor surfaces are slip resistant.

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