Westminster Abbey

Location Details


The Chapter Office
20 Dean's Yard

Access and Facilities Assessment

Do you or your staff offer assistance to any customer who may require it? Yes

Have any of your staff had disability equality training? Yes

Do you have your own car park? No
Additional Information about parking
Limited disabled parking spaces can possibly be made available to disabled visitors.

Is there a drop-off point close to the main entrance? Yes

Is the outside of the building well lit? Yes

Is there anything about the approach to your building that may cause difficulty for customers? Yes
Other information about the approach to your building
The roads leading to the entrances are not entirely smooth.

Do you have more than one entrance into your building? Yes
What is the most accessible entrance for wheelchair users? Main
Please detail the location of the most suitable entrance for disabled people:
The North door is the best entrance to arrive at.
[Main Entrance] Is the access level or is there a ramp at the entrance? Ramp
[Main Entrance] Do you have an intercom to attract attention? No

[Main Entrance] Are there any steps into your building? No
[Main Entrance] Do you have temporary/portable ramps? No

[Main Entrance] Do you have double or single entry doors? Double
[Main Entrance] Are doors left open? Yes
[Main Entrance] Are doors automatic? No
Additional Information about doors into the building
The North door is always manned by staff.

[Main Entrance] If children are welcome, can a parent with a pushchair or pram enter your building unaided? Yes

[Main Entrance] Can a wheelchair user enter your building unaided? Yes

Once inside your building can a wheelchair user get to use all customer areas or make use of your service unaided? No
Please detail which areas are not accessible and/or how you would assist a wheelchair user to use your service?
They are restricted from accessing the Royal Chapels due to a number of stairs leading to this area.
Are customers with mobility impairments able to enter and use your service or purchase goods without assistance? Yes

Do you offer an alternative service? No
Please detail what service you are able to offer?
There are wheelchairs available for visitors that may require them.

Once inside can a wheelchair user get to payment counters (for example low counters) or can you provide an alternative such as portable chip and pin machine, lap trays or clipboard? Yes

Is your business on more than one floor? No

Do you have any customer areas that people will have to use steps? Yes
If Yes, do they have hand rails for people to use? Yes
Additional Information about internal steps
Steps leading to the Royal Chapels.

Do you have an area where people can sit down and rest should they need to? Yes

What alternative formats can you provide literature or advertising material in: Large Print
Can you provide any service or facility for partially sighted or blind people? No

Have you got any induction loops for hard of hearing people? Yes
Can you offer any sign language interpreters? No
Can you offer any other service or facility for hard of hearing people or deaf people? No

Do you offer customer toilets? Yes
Have they been adapted to allow a wheelchair user to use them? Yes
Is the access to the toilets kept clear? Yes
Are the toilets on level access? Yes
Are the toilet doors automatic? No
Can a wheelchair user get in and shut the door? Yes
Can a wheelchair be reversed alongside the toilet? Yes
Is there room for a large electric wheelchair? Yes
Are there grab rails present? Yes
Is the toilet roll holder within easy reach? Yes
Is there an assistance alarm present? Yes

Do you provide baby changing facilities? Yes
Are these facilities accessible for a wheelchair user? No
Is the baby changing facilities low enough for a wheelchair user? No
Where are your baby changing facilities located? Unisex toilet

Fire Evacuation, for disabled customers in the event of a fire:
There is always a Chief Marshall on duty to ensure that all visitors are evacuated safely from the building.

Is there anyone within your business specifically responsible for disabled access? No

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