Natural History Museum

Location Details


Cromwell Road

Opening Times:

The Museum is open between 10am and 5,50pm every day except 24, 25 and 26 December

We are committed to offering a welcoming environment for disabled people their friends, relatives and colleagues.

We know every customer has different requirements and we endeavour where possible, to make physical adaptations to our locations, which is an ongoing project. Where physical adaptation is not possible, we will always do our best to give you help and assistance to make your visit as pleasurable as possible.

General admission to the Natural History Museum is free. However there are admission charges for our special temporary exhibitions.

The Museum has an inclusive admission policy ensuring all paying visitors are treated equally and with dignity.

Disabled visitors pay the full admission rate for our paying exhibitions.

A disabled visitor is entitled to a concessionary ticket if they are over 60 years of age, a student or are receiving Disability Living Allowance (Proof may be requested) A disabled person's carer or companion is entitled to free admission.

We are working with Direct Enquiries to give all our customers detailed information of the facilities and services that we provide within each location.

Should you require any information, please call Customer Services on 020 7942 5839 or give us feedback via Direct Enquiries of your experiences within our locations or changes that you would like to see.

All feedback is welcome;

This is a picture of the Natural History Museum from the front entrance on Cromwell Road.

Access Symbols Explained:

  • Facilities for partially sighted or blind people We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assistance dogs welcome Assistance dogs are welcome in our premises.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Non assisted wheelchair access Full, non-assisted, wheelchair access into our premises is possible.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Sign language for deaf people We offer a sign language service; please ask our staff for full details.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Baby changing facilities We provide baby changing facilities.
  • Accessible baby changing facilities Accessible baby changing facilities are available.
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