Imperial War Museum London

Imperial War Museum London

Location Details

Address

Lambeth Road
London
SE1 6HZ

Portable Listening Devices

Portable listening devices are available for loan to visitors. Visitors with, or without, hearing aids can use the units. (If you are wearing a hearing aid, please switch it to the T position to gain the maximum benefit) They can be obtained from Reception or the Information Desk.

 

Infrared Induction Loop

The Museum’s Cinema is fitted with an infrared induction loop. Visitors with, or without, hearing aids can use this facility. (If you are wearing a hearing aid, please switch it to the T position to gain the maximum benefit). Please ask the Museum Assistant at the Cinema entrance for assistance.

 

Public Telephone

The BT public telephone located at the front of the large Exhibit Gallery is fitted with an induction loop for use with the T Switch on your hearing aid.

 

Audio Guides

An audio tour, highlighting more than 40 key exhibits in the Museum’s collection is available in English, French, German and Spanish. Suitable for use with a hearing aid in the T position.

 

Do touch the exhibits

Visitors with a visual impairment are permitted to touch the exhibits in the Large Exhibit Gallery on the ground floor, and on the first floor balcony.

 

Magnifying Sheets

Visitors who find it difficult to read the captions and documents in the Museum can obtain these sheets from Reception or the Information Desk. Hold them approximately 10cm (4 inches) above the wording.

 

Large Print captions

For some of our special exhibitions, we have produced a copy of the captions in large print. Please ask at the Reception or Information Desk.

 

Audio Guides

Special audio guides for The Holocaust Exhibition are available upon request at Reception of the Information Desk. The tour includes extracts from the Museum’s Sound Archive and access to boxes containing replica exhibits for handling.

 

Dogs

Hearing, guide and caring dogs are welcome. If possible please inform us before your visit that your be bringing a dog by telephone 020 7416 5320 or 020 7416 5321.

 

Access to the Building

The main entrance is 50 metres from Lambeth Road on a tarmac path through the park. There are 10 steps leading to the front door and a further three steps once inside the building. Step-free access is through the Park Entrance, 50 metres along a tarmac path to the right of the building. Follow the signs or ask a member of staff for assistance.

 

Wheelchair Access

All areas of the Museum are accessible to wheelchairs except the upstairs of the 1940s house in The Children’s War Exhibition. Lifts are available at the back of the Large Exhibits Gallery and serve all floors. A lift is also available in The Holocaust Exhibition. Wheelchair access into and out of the building is via the Park Entrance. Please ask for assistance from a Museum Assistant to enter the Blitz Experience and the Trench Experience.

 

Seating

Permanent seating is available throughout the Museum.

 

Temporary Seating

Lightweight folding stools can be borrowed from Reception or the Information Desk.

 

Toilets

Accessible toilets are available on all floors except the third and fourth. Please check your floor plan for exact locations. Please note there are no toilets in The Holocaust Exhibition or Crimes against Humanity.

 

Wheelchairs

The Museum has a number of manual, folding frames wheelchairs that can be borrowed for the duration of your visit. Please ask at Reception or the Information Desk. To book in advance telephone 020 7416 5320/5321. For information about hiring a large number of wheelchairs in the London area please contact:

The Disabled Living Foundation, 380-384 Harrow Road, London, W9 2HU, 0845 130 9177, Text phone 020 7432 8009, advice@dlf.rog.ukwww.dlf.org.uk

 

Accessing the Collecting Departments

The Imperial War Museum’s Collections encompass a wealth of objects, works of art, documents, film and photographs, books, maps and sound recordings. In addition to material on display, access is also provided to items held in reference and storage areas.

Collections Online offers access to material covering all aspects of twentieth century conflict. The site includes digitised information for over 160,000 items. Visit www.iwmcollections.org.uk for further details.

A study room for disabled visitors is available to those wishing to access the Collections further. Facilities include closed circuit TV equipment to magnify and enhance images and a computerised voice simulation system. Please contact the relevant department to book an appointment.

The Department of Art, the Department of Documents, the Department of Exhibits and Firearms and the Department of Printed Books are located in the main building on Lambeth Road.

 

Assistance

All our Front of House staff receive training in disability awareness. If you have any queries, or need any assistance, please ask. They will be more than happy to help you.

 

Family Activities

The Museum has a wide range of drop-in activities for families at weekends and school holidays, which are designed to suit a range of disabilities. Please see our What’s On guide for further information.

 

Schools

Our schools education service can be tailored to meet particular needs. Please telephone 020 7416 5441 for further details.

 

Café

The café is located on the ground floor and is fully accessible. Staff will be happy to assist you.

 

In an Emergency

The Museum has 16 fire refuge points with two-way communications. Staff are fully trained in emergency evacuation procedures and will be able to assist you to one of these refuges points in the case of an emergency.

 

Contact Details

Department of Art             

020 7416 5212                             art@iwm.org.uk

Department of Documents   

020 7416 5222                             docs@iwm.org.uk

Department of Exhibits & Firearms

020 7416 5308                             exfire@iwm.org.uk

Department of Printed Books

020 7416 5342                             books@iwm.org.uk

Film and Video Archive

020 7416 5292/3                          film@iwm.org.uk

Photograph Archive

020 7416 5333                             photos@iwm.org.uk

Sound Archive                  

020 7416 5363                             sound@iwm.org.uk

 

How to Find us

By taxi

When arriving by taxi please direct the driver to the Brook Drive entrance, just off Kennington Road.

 

By car

A limited number of parking spaces for visitors with disabilities are available at the back of the Museum. To book a space, please call 020 7416 5320/5321.

 

Nearest Underground stations

  • Lambeth North (Bakerloo Line)
  • Waterloo, accessible to wheelchairs (Bakerloo,. Northern, Jubilee Line)
  • Southwark, accessible to wheelchairs (Jubilee Line)
  • Elephant & Castle (Bakerloo, Northern Line)

 

Nearest Train stations

Waterloo

Elephant & Castle

 

Buses

1, 3, 12, 45, 53, 59, 63, 68, 100, 159, 168, 171, 172, 176, 188, 344, C10

This is a picture of the Imperial War Museum London from the entrance gate on Lambeth Road.
This is a picture of the Imperial War Museum London from the entrance gate on Lambeth Road.

Access Symbols Explained:


  • Assistance dogs welcome Assistance dogs are welcome in our premises.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Non assisted wheelchair access Full, non-assisted, wheelchair access into our premises is possible.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Automatic doors present Our premises are fitted with automatic doors to ease entry.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Alternative service available We provide alternative services to improve access for disabled customers, please ask staff for more details.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
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