ExCel London

Location Details


One Western Gateway
Royal Victoria Dock
E16 1XL

Disability capital-access at the conference

Disability capital aims to be an inclusive conference and will provide a high level of access support. The Excel centre, although it has some access issues, has made a number of improvements to access in recent years.

Accessing the Excel Centre

  • All public entrances allow for access by wheelchair via ramps and automatic opening doors.
  • Once inside the venue, all floors are level, offering unobstructed access for disabled people.
  • Strong tactile differences in paving are provided to indicate hazardous areas. Non-slip flooring has been used throughout the building.
  • All public corridors and passageways have a minimum clear width of 1.2m
  • All stairs and ramps are fitted with handrails and balustrades.
  • Lift control panels with a choice of Braille or tactile buttons are located at a level that can be easily reached by someone in a wheelchair.
  • Pictographic signs and symbols have been used to guide people around the venue.
  • There are toilet facilities for disabled visitors located throughout the building.
  • Wheelchair hire is available from the Information desks.
  • Self Service facilities such as cash point machines and telephones are located at levels suitable for wheelchair users.
  • The main conference room will be set out in a "cabaret" style which means that there will be tables for you to sit around.
  • Refreshments and lunch will be brought to you at your table. We hope that this type of room layout will be comfortable and informal.

Accessing the conference

  • Conference packs will be available in different formats.
  • There will be British Sign Language interpreters at all the main sessions and others available for the break out sessions.
  • There will be lip speakers at the main sessions.
  • All of the rooms have an induction loop.
  • There will be a palantype screen in the main conference room.
  • There will be a limited number of PAs available on the day.
  • There will be a quiet area.
  • There will be volunteers at hand through out the day who will be easily recognised because they will all wear red tops and have GLA badges.

There will be clear information points staffed through out the day.

The ExCel London Building

Access Symbols Explained:

  • Facilities for partially sighted or blind people We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assistance dogs welcome Assistance dogs are welcome in our premises.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Non assisted wheelchair access Full, non-assisted, wheelchair access into our premises is possible.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
  • Customer parking facilities We provide customer car parking.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
  • Low Reception/Information counters Low Reception/Information counters available for wheelchair users.
  • Automatic doors present Our premises are fitted with automatic doors to ease entry.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Baby changing facilities We provide baby changing facilities.
  • Accessible baby changing facilities Accessible baby changing facilities are available.
  • Alternative Languages available Alternative languages available
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